FAQs

How long does shipping take?

Orders are typically processed within 1 to 2 business days. Standard delivery usually takes 5 to 10 business days, depending on your location.

Once your order has shipped, you'll receive a confirmation email and a tracking link. Delivery times may vary during peak periods, holidays, or due to customs and local carrier delays.

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

What is the Camtrack Pro and how does it work?

The Camtrack Pro is a compact WiFi camera that pairs with the free JXL PRO app. Once set up, you can view footage by connecting your phone directly to its WiFi network when you're within about 10 meters. Great for keeping an eye on a specific space nearby.

How long does the battery last between charges?

The battery is rated at 150mAh/400mAh and recharges using the included USB to Type-C cable. Charge it fully before first use.

How do I set up the Camtrack Pro?

Download the JXL PRO app and register or log in. Connect your phone to a 2.4GHz WiFi network and enable Bluetooth, then power on the Camtrack Pro and hold the MODE button until the indicator light flashes blue. Add the device in the app, follow the steps to bind it, and give it a name to finish setup.

Is it compatible with both iPhone and Android devices?

Yes, the Camtrack Pro works with both iOS and Android smartphones through the JXL PRO app, over a 2.4GHz WiFi network (5GHz networks aren't supported).

How do I view the camera's footage?

Remote viewing isn't available. Make sure your phone is within about 10 meters of the camera, then connect to the WiFi network that starts with "LLM_" and open the app. Your phone won't have internet access while connected to the camera's WiFi, then disconnect afterward to restore it.

Where should I avoid placing the camera for the best connection?

Keep the Camtrack Pro away from thick walls or ceilings, brick, concrete, stone, ceramic, glass or mirrors, metal, and large amounts of water (like a fish tank or water heater). These can weaken the WiFi signal between the camera and your phone.